we required a 24 hour notice for cancellations or appointment changes for weekends(Fri,Sat,Sun) and holidays. A credit card is required to secure a reservation for weekend (Fri,Sat,Sun) and holidays,if you are booking 2 or more appointments during one scheduling session. No shows or cancellations with less than the required notice will incur a $50 fee on your credit card.
Sexual misconduct is forbidden
NO solicitation of prostitution
NO touching the masseuse
NO sexual activity
DO not ask for sexual favors
Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.All of the therapists are licensed professional therapists.we keep the right to refuse to service anyone.
Cash is better and appreciated
$5 OFF if you pay by cash
$2 transfer fee for use credit & debit card
Late Arrive Policy
please arrive at lease ten minutes early to enjoy a hot or iced tea and prepare for the service. To be fair and courteous to our other clients and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to our cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. Of course in special cases, if our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
We do not offer refunds on payments or deposits made to reserve chair massage, or any kind of spa services.All sales are final.The owner(s) reserve the right to make the final decision on any and all refunds issued under special circumstances. Typically, prepaid charges can be used for other services of your choice, or we can issue our Relax Massage store credit for later use.
please be responsible for your valuables. relax Massage is not responsible for any personal items lost or left behind. we will keep any returned items found indefinitely.
q-what if the pressure is too deep or too light?
a-communication is the key. you can ask the reception first for deeper or lighter pressure, also make sure you tell your therapist if something doesn’t feel right to you. although our therapists are very intuitive, everyone is different. what feels great to someone else may be too deep or light for you.
q-what is included in a full body massage?
a-in the course of a full body massage, your therapist will work on your face,head,neck, shoulders, arms,hands,back, legs . it is customary during a massage for the therapist to work on your inner thigh as well as your hips and bottom. if this makes you feel at all uncomfortable, just let your therapist know. she (or he) will stop. remember, this is your massage. we want you to be totally comfortable.
q-Do you charge membership fees?
a-Relax massage charges no membership fees.We are very much against the idea that to get the best price for a massage you need to pay a monthly fee. We offer the best price whether you come daily,weekly or yearly.It's that simply.
q-Do I need to make an appointment?
a-Generally speaking, yes. However, there are times that we are able to accommodate clients that walk-in without an appointment. Most often, because of our full staff of therapists, you can make your appointment for the same day you call.
q-should i tip? what’s normal?
a-leaving gratuities for work well done seems to be the norm, but of course, it’s totally up to you. if you do choose to tip, a good rule of thumb is to tip the little higher percent than you would in a restaurant. most people choose 20%-30% ($15-$25)